I've been communicating with Customer Support on this very issue. Their response is that the in-vehicle "AAOS isn't supported for commercial or oversized vehicles." I've tried to explain that a Ford Explorer is not an oversized vehicle. In fact, it's classified as a mid-sized SUV, but they keep repeating the same statement and ignoring the fact that there is an error in their in-vehicle navigation app. I'm not sure what the app is using to detect the type of car but whatever it is, it's not detecting the correct type of vehicle for a Ford Explorer.
I've been communicating with Customer Support on this very issue. Their response is that the in-vehicle "AAOS isn't supported for commercial or oversized vehicles." I've tried to explain that a Ford Explorer is not an oversized vehicle. In fact, it's classified as a mid-sized SUV, but they keep repeating the same statement and ignoring the fact that there is an error in their in-vehicle navigation app. I'm not sure what the app is using to detect the type of car but whatever it is, it's not detecting the correct type of vehicle for a Ford Explorer.