I noticed that Waze doesn't approach bilingual countries just like GMM does.
For example, in GMM, we can write multiple names for the same road in 2 different languages and based on the user's current phone language chosen, the map changes accordingly.
Unfortunately that doesn't happen in Waze, we are stuck in 1 language only, even if we add "Alternative" name.

Here in Kuwait, we use both Arabic and English (Even street signs are written in both Arabic and English) , in Google Maps we are having no problems since most of the roads in the map are written in both Arabic and English. But in Waze, it is way different.

This is causing problems since most of the locals here prefer the map in Arabic, but also there are people who use the map in English.

My suggestion is:
In WME, when selecting a segment, we should have at least 2 fields to name the selected segment, there also has to be a drop-down menu to choose the wanted language.
The user's map should display the correct language based on the user's language settings in his/her phone.

This is slightly outside the scope of WME Beta, but in general about our ability to provide a better service for end users.

Allow users to reply to URs via email. Many support systems allow this, and in most cases, the process is fairly simple. The process might be as follows:

• User submits a request/issue from the app while they drive
• We (editors) get a pin on the map with submitted details as before
• User gets an email with a unique response email address (something like 8766123133@requests.waze.com)
• User gets instructions on how to view the map issue they submitted
• User gets instructions on how to provide more details (ie, from the app, or reply via email)
• If user replies via email, the email goes to a processing application and the details are added to the UR
• If user replies via app, they get an option to approve the full details of the journey to volunteers (start/end, exact details entered, route taken, etc)
• Editors now have a higher chance of getting details to support drivers because of email support, and the check box allows drivers to approve exposing extra details to volunteers.

Obviously the exposing extra details to volunteers will probably have to go through some legal process, but as we (as editors) often ask for details about the driver's routes anyway, I'm not sure there really is a difference.

The really important bit here is the reply via email. With it pinned to a sub-domain of waze.com (such as requests.waze.com) a processing application can append the replies to existing requests (based on the part in front of the @). This is a pretty common practice on many support ticketing systems, and I'm sure we'd get a much higher response rate on user request follow-ups.

Cheers
Jonathan

By: jangliss
Link to original suggestion: https://www.waze.com/forum/viewtopic.php?f=1525&t=306988

The current 100% anonymity of UR reporters makes it impossible for editors to detect reporting patterns of specific Wazers. If URs showed a fully anonymized but user-unique handle for the reporter, editors could identify problematic or abusive patterns. This would save editors time and energy, and allow them easily to report such patterns to community leadership or to Waze for potential action.

Specifically, editors have long suspected that certain Wazers may: (1) repeatedly flag an issue, or a kind of issue, on which they refuse to accept the editing community's past analysis; (2) submit multiple URs for no clear reason, yet never engage when approached for clarification; or (3) traumatize responding editors with a pattern of strongly negative language. Being able to detect these patterns would support and protect the editing community and free up time for more productive work, without compromising reporters' anonymity.

Critically, the "Closed by" signature would have to be adjusted to ensure that, if the UR is closed by the reporter, the anonymized handle is given rather than the true user ID (or it could simply say "Closed by Reporter").

I know, and have no issues with, that if you add/change a road shield on a segment it will add/change the road shield to every segment with the same streetID (same street name, city, state, country combination) no matter where it is (even if you you don't have edit rights in the area)

My issue is that I should not be able to go to an area, state, country that I have ZERO edit rights in and add/change their road shields.

My suggestion is that when you select a segment, if you can't make a normal edit to that segment, then the "add a road shield" option should also be able to be selected either. However, it should have a "view road shield" option instead.

So in short, if you meet the minimum requirement to add shields (L4 at this time) and the segment is within your editable area, you can add shields, otherwise you should only be able to view them.

As you know, if you plan a route through highways containing segments with the option “electronic toll” enabled, a time penalty will be added to the final estimated time of route. (3 minutes for each electronic toll, right?)

Here in Portugal we have 2 different types of electronic toll:

-> Type 1 - You need to reduce speed (Electronic reader) or stop (Manual ticket) to cross the toll.
-> Type 2 - You don’t need to reduce speed or stop to cross the toll.

So there should be a time penalty on type 1 but not on type 2, but there is no way to distinguish them in WME. Because of this lack of feature, sometimes Waze suggests incorrect/misleading routes.

Quick question: Does the presented estimated time on planned routes on Live Map already include this time penalty regarding the electronic tolls or is it added to that estimated time?

I tried finding a post that described this problem but I could not find it, in case there is one, it can be merged to that thread.

tl;dr Add a tag to URs when the user is not registered or not following a UR.

Not long ago ronsek57 told me that users, who just opened the app and never registered, are able to send URs but they never receive any of our messages asking for more information. I tested that on three URs (IDs 11946180, 11946458, 11946459), I am not adding permalinks because they already disappeared from WME.

I sent all three an initial message, follow up and closed them, I did not receive any messages on my test account:

Not registered - see screenshot 1
Inbox (only the welcome message) - see screenshot 2
I did not change any of the notifications on the app, I just installed the app and started driving - - see screenshot 3

I know this is not centercode, and I will post about this over there, I sent my logs on April 28th at 22:42:13 UTC / 15:40 GMT -7 hours.

We sometimes get URs with no drive or suggested route GPS traces and we will waste our time sending many messages to a user or leave the UR for more than a week or two.

Suggestion: add a "Not Following" tag for URs where the original poster is not following the UR or it comes from a Not Registered account.

This is not posted as a bug because this was WAD.

I am sure ronsek57 can give you tons of stats of how many URs are closed as Not Identified.

I know that I did not send some of those URs but I can check if there is a problem, because they are on a frequent drive and I can fix them without any messages from the OP.

By: carloslaso
Link to original suggestion: https://www.waze.com/forum/viewtopic.php?f=1525&t=257119