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Dreyfus Nine

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  1. Improve "forgot username or password" process

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    23 comments  ·  Waze Suggestion Box  ·  Admin →
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    Dreyfus Nine commented  · 

    I have had the same problem. Now, after so many attempts the support staff replied with yet another generic reply that they want to protect my privacy. I know I linked my email address because the first time I attempted to get my password by phone number I got a reply that said this email addr4ess is linked to this account: (my user name) and it asks "Is this YOU?? I reply yes and it says Great just use your password!! THAT IS THE PROBLEM, I CAN'T REMEMBER MY PASSWORD!!! I want to RESET my password!! This isn't a bank, it's a map app. I don't see how the support team is "compromising my privacy" by doing what most other accounts on line do: They DISABLE YOUR PASSWORD and then send a generic password to the same email address, that already recognizes my user name, and I lot in with that! After I get into my account I can change my password!! I know I registered and used the email address they have on file beause it is the ONLY email account that goes to my phone, SPECIFICALLY because of Waze. I get no other email sent to my phone at all. I'm really frustrated. It aggravates me to lose all my stored destinations and all of my points. So many apps have passwords and I have not encountered a single one that is this hard to just get a password reset.

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