I mean we're not familiar what users report about unless we open WME to track reports.
sometimes the problem could be solved by chatting then editors can start apply what needed.
i don't need to set in front of computer to chat with users and maybe there r not going to respond that time so make it easy for us to receive first notification if users report on a new issue on our mobile, then usually as you know we can chat with them in our phones.

Note: as a editor i want to know what is going on with UR from my phone for each reports.