As most editors will attest to, the rate of receiving follow-up details from users who submit URs is still very low. When we follow up and ask for further details, I'm sure many users click on the 'View Report' button in the e-mail intending to reply, but are then put off by the fact that they have to go through a clumsy process of logging in to a WME interface they probably haven't used before (which is not optimised for mobile phones, and if they haven't previously logged in to WME they have to go through two layers of security checks before arriving at the WME screen).

My suggestion: When a user is asked to provide further details and clicks on the 'View Report' button, they are sent direct to a simple web-based form interface (optimised for mobile phone use) with a box to input their reply and a button to press 'Submit'.

I am confident this would significantly improve the rate of feedback we receive from URs, and reduce the amount of time and effort currently wasted by volunteer map editors seeking further information from users.