Automatic UR handling
An update request (UR) without any text can be automatically handled:
1. There will be an automatic system response to the UR that will invite the user to add more details to his request in the WME (include a link) or in the forum (include a link to the local community forum). The user will get an e-mail as fr any other manual response.
- Every such UR that has no more responses (other than the automatic one) will be closed as "not identified" after 7 days.
That automatic handling will save a lot of time wasted by area managers. A large percentage of the URs are with no text, and out of these very few get a response from the user when inviting them to give more details.
This idea is similar to the idea here:
but maybe it is simpler to implement.
I like the idea with the automatic email as that would be a lot of time saved, however, I don't think they should be closed automatically (maybe a flag to say no response to system message). Around 10-20% of URs without text I can figure out what the problem is by taking a look of the location or other URs nearby.
Daniel Weishut commented
Excellent idea! A very large part of my volunteer time goes into responding to UR's without text, which eventually are not identified as thee is no response.