On URs, it would be nice for editors to have a "comment and close" button to send a single email/notification to users, instead of two (an editor has left a comment, and your reported issue has been closed).

Most of the time, the user sends a last message right before closing the UR (something like: thank you, we fixed the map, it will take a few days to reach the app...).

Alternatively, use a queue and automatically merge these two events together if they occur within a specified time frame.