I upgraded to a new phone. Forgot my username & password but the entire existing process is circular. Put in my phone number (didn't receive a text w/in 24 hours). Put in my email address (didn't receive an email w/in 24 hours). I charged & started my old phone to get my username. Once I retrieved it and put it into the new phone I received a verification code via text. I used that code and then added my full name - and I was given a new user name which I did not choose. When I put in my original username an alert came up saying that it was already in use! WTH REALLY??? After all that I open the app and see all of my original information, my home is set, my friends are still there, my recent locations, favorites etc. Sooo it begs the question - if I put in my original username, why couldn't I just reset my password rather than have to also reset my username? Can I please have my username back?
Also - getting help on the webpage about all of this is a royal pain.
My suggestion: please revisit the username / password recovery process so that if you remember your username, you only have to put in an email address to reset the password (regardless if the email address is 'registered' or not.
Not everyone wants to have all their apps connected (Google, FB, WAZE, email etc)