This is a much needed feature for all users as we change our smart devices every few years. I am one of those people two accounts second one I accidentally deleted mine it has just happened to me this morning while contributing to the map build and updates, I’ve now lost everything due to accidentally leaning on my keyboard while having my coffee.

And my first account I cannot remember my login password or email, I know the username but I cannot login using that or send a password reset.

I’d love to be able to get my account I lost this morning back over 35 map contributions in my local area in less than a year all gone and nearly 3,000 points and very close to driving the 1,000 miles needed to unlock. More stuff.

Please add an account recovery option. 😀

I have used Waze on and off for the last 5 years and each time I have had to create a profile losing my scoreboard and everything along with it. Surprisingly, the site allows me to use the email I continuously sign-up with without a problem or duplication. I guess my suggestion is to have a better system for profile recovery by maybe sending a email warning of deactivation to give the user a chance to continue/discontinue use of the system.

I have an iPhone and recently had to replace my phone due to touch disease. I backed up my waze to the cloud and enabled the iOS cloud login so that I wouldn't have any issues according to the support section. Imagine my surprise when that didn't work at all and now it's asking for username and password, and I remember the username, but haven't used a password in years and have numerous email accounts and used every one of them for email pw reset, and received no emails. Now I'm stuck with either starting over with Waze and over the years trying to build my way back to where I was, or going to apple maps. I'm going with apple maps because in 2017, it's a bit disappointing that my username is now stored in a database with all my info, but I can't access it because I can't remember a password from years ago.

I totally Concur - so to recover my user ID and Password - I never get the message sent to my Email Account. However trying to update my "New" account and not only is my Old UserID "Taken" But my Email Address is already used. Whiskey Tango Foxtrot - How do I set up a "NEW" account when my information is tied to my "OLD" account - how do I recover my "OLD" account if the EMail is never sent to my EMail Account.

Allow those who are having logon trouble recover their username/password using the confirmation code they got when they first signed up.

Suppose WAZE crashed for several months on an iPhone. Suppose also that when it finally began working the account recover options to my account are not working. Suppose also that the FAQ entries for account recovery do not help even after each option has been tried.

Finally, even if my king status is lost forever, why cannot I get back my account name? Can WAZE actually added account resolution steps for account recover needs? It is not as though I cannot prove who I am. It is that your system knows my account exists and none the recover options work.

What then? Can WAZE help?
arctifc (the only one)