The roadside help requests form makes no mention of state run patrol services designed to get people going for free. In many states, you call 911 or another number to summon the state services, during specific hours. In Massachusetts, it is 6-10am, 3-7pm weekdays via calling 911. State safety service patrols exist throughout much of the United States, with completely free services designed to clear roadways expediently. It would make sense to add this kind of information somewhere to the request assistance forms.

I would recommend the Waze CCP team communicate with their local state municipal partners to add Safety Service Patrol as an option for requesting assistance through the existing manifest of providers under Roadside Help / Request Assistance to make it clearer that the state is able to help them out.