Call Toll-Free: 1-877-337-8298 for Immediate Support

Whether you're experiencing login issues, email configuration problems, or technical glitches, this guide explains how to quickly and efficiently contact Roadrunner (now Spectrum) customer service. From phone and live chat to forums and social media, here’s everything you need to get your Roadrunner email working again.

Overview

The most effective way to get help with your Roadrunner email is through the Spectrum Email Support Center, which offers helpful articles, live chat, and community forums. For direct support, call Roadrunner Customer Support at 1-877-337-8298—available 24/7.

Introduction to Roadrunner Email Support

Originally provided by Time Warner Cable, Roadrunner Email is now managed by Spectrum. While new accounts are no longer created, many long-term users still rely on Roadrunner for daily communication—making reliable support essential.

Why Roadrunner Customer Service Matters

Spectrum’s dedicated support team can assist you with:

Login and password recovery

Email setup and configuration

Connectivity and error troubleshooting

Spam filtering and email security

How to Contact Roadrunner (Spectrum) Customer Service
1. Phone Support (24/7)

General Support Number: 1-877-337-8298
Call this number for help with login issues, setup, sending/receiving errors, and general technical support.

1. Live Chat Support

Visit: www.spectrum.net

Use the live chat option to speak with a Spectrum representative.

1. Email Support

Spectrum does not currently offer direct email-based support. For the fastest service, use phone or live chat.

Social Media Support

Twitter: @Ask_Spectrum

Facebook: Spectrum Support Page

Community Forums

Visit the Spectrum Community to post questions and get assistance from moderators and other users.

Tips for a Smooth Support Experience

Have Your Info Ready: Include your email address, account holder name, and any error messages.

Be Clear and Concise: Explain your issue and what you’ve already tried.

Take Notes: Record any instructions, steps taken, or case numbers.

Request a Case Number: This helps with future follow-ups.

What Roadrunner Support Can Help With

Login errors and password recovery

Email setup on desktop and mobile devices (Outlook, Apple Mail, etc.)

Sending and receiving problems

Spam and junk mail management

Server settings and connection issues

Account security and recovery

Common Roadrunner Email Problems and Fixes
1. Login Issues

Confirm email and password are correct

Clear your browser’s cache and cookies

Try a different browser or device

If issues persist, call 1-877-337-8298

1. Password Recovery

Visit: www.spectrum.net/password-reset

Click “Forgot Email Password”

Follow the on-screen prompts to reset using your recovery email or phone

Or call 1-877-337-8298 for assistance

1. Sending or Receiving Issues

Check internet connection

Confirm IMAP/SMTP server settings

Review spam and filter rules

Call 1-877-337-8298 for support

1. Spam or Phishing Emails

Mark suspicious messages as spam

Avoid clicking on unknown links or attachments

Report phishing attempts via chat or forums

For guidance, call 1-877-337-8298

Roadrunner Email Server Settings
IMAP (Recommended)

Incoming Server: mail.twc.com — Port: 993 (SSL Enabled)

Outgoing Server (SMTP): mail.twc.com — Port: 587 (STARTTLS Enabled)

POP3 (Optional)

Incoming Server: mail.twc.com — Port: 995 (SSL Enabled)

Outgoing Server: mail.twc.com — Port: 587 (STARTTLS Enabled)

Best Practices for Contacting Support

Gather account details: email address, full name, phone number, and recovery methods

Clearly describe the issue and steps already taken

Record your case number

Follow up if needed using the case number

Conclusion

Though Roadrunner Email is now part of Spectrum, it continues to be supported and widely used. Whether you’re having access problems, technical errors, or configuration issues, help is just a call away.

To keep your account secure:

Use a strong, unique password

Enable two-factor authentication if available

Avoid accessing your account over public Wi-Fi

Always use the official support number: 1-877-337-8298

Frequently Asked Questions (FAQs)

Q1: How do I contact Roadrunner customer service?
Call 1-877-337-8298 or visit www.spectrum.net
for live chat and self-help tools.

Q2: What if I forget my email password?
Use the “Forgot Email Password” option at the login page or call 1-877-337-8298.

Q3: How do I set up email forwarding?
Go to Webmail → Settings → Forwarding → Enter the destination email. For help, call 1-877-337-8298.

Q4: Why am I not receiving emails?
Check your spam folder, filters, and ensure you’re connected to the internet. If the issue continues, call 1-877-337-8298.

Q5: How can I improve my email security?
Use strong passwords, enable 2FA, and avoid public Wi-Fi. For more help, call 1-877-337-8298.

Q6: What are the correct server settings for Roadrunner email?
IMAP: mail.twc.com (Port 993)
SMTP: mail.twc.com (Port 587)
For assistance, call 1-877-337-8298.

Q7: How do I report phishing or suspicious emails?
Mark them as spam and report the issue via Spectrum chat or forums, or call 1-877-337-8298.

Q8: Can I access Roadrunner email on my smartphone?
Yes. Use the IMAP/SMTP settings listed above or call 1-877-337-8298 for setup guidance.

Q9: What should I do if I have technical issues?
Clear your browser’s cache, switch devices, or update your mail client. If issues persist, call 1-877-337-8298.

Q10: How do I recover my Roadrunner account if I'm locked out?
Visit www.spectrum.net
→ Click “Forgot Email Password” → Follow prompts to reset.
Or call 1-877-337-8298 for immediate help.

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