Shut Down UserVoice
Yes, the title is clickbait. But that really is the end goal!
Let’s get straight to the point: UserVoice has done an excellent job of centralizing Waze community suggestions in a tool specifically designed for that purpose. However, after years of cumulative use, it has become clear that managing it has grown increasingly difficult.
And now, entering the scene: Discuss.
Discuss has opened up a whole new range of possibilities for community interaction. It is a technically modern platform, with a pleasant user experience and strong functional versatility.
There is no doubt that Discuss is capable of absorbing all the functions currently handled by UserVoice. Every feature available in UserVoice can find an equivalent within Discuss.
Voting, reactions, comments, categories, tagging, listings, sorting, posting — everything you can do in UserVoice is also available in Discuss.
Automatic translation? New post notifications? Tables? Emojis? Permalinks? User avatars and badges? AI-generated topic summaries? User permission levels? Bookmarking favorites?
Discuss has it all. Sometimes it really feels like Discuss was designed for exactly this purpose.
Beyond feature parity, Discuss also offers practical advantages. For example, posting an image in UserVoice requires pasting a link to an external file — just like in the old forum days. Discuss allows direct uploads.
By the way, here’s an image that visually highlights some of the parallels between UserVoice and Discuss: https://i.imgur.com/A4yrPhL.jpeg
Defending a suggestion requires much more than words. Images and videos, for example, can be extremely helpful in presenting a concept in a far more compelling way.
Moderation and content management are also native strengths of Discuss. Moving or hiding comments, splitting or merging topics, and issuing user warnings are built-in capabilities, with clear operational advantages.
From a platform perspective, centralizing users within the Discuss environment — with unified login and content hosted under the Waze umbrella — is both technically sound and timely. It also encourages user recirculation, increasing the chances that someone who submits a suggestion will engage with ongoing discussions, and vice versa. On top of that, it’s simply more convenient, more robust, and better looking.
At this point, only a few minor adjustments would be needed, such as creating a screen to encourage users to search for similar suggestions before posting, and adding tags to indicate the status assigned by the staff. Nothing that can’t be done.
This isn’t about shutting down UserVoice. It’s about building a single, modern home for feedback, discussion, and collaboration — where ideas don’t just get submitted, they get shaped.