I’m writing to complain about a highly annoying attribute of the Waze App.
Waze will often show alternate routes between two locations, and I will most likely choose the recommended, most efficient route. On occasion, I will select one of the alternate routes.
Several times recently, after choosing one of the alternates and clicking “Go now,” the App has been reverting to the recommended route without me knowing it. After departing on what I thought was my chosen route, I noticed that my route had changed to the recommended route.
This doesn't seem right; I chose the alternate route for a reason and don’t want Waze directing me to a route I don’t want to take.
I have been using Waze for many years and this has never happened to me before. I thought it was a new bug, but your customer service tells me it is a designed feature. I find that hard to believe because why would Waze even offer and allow me to choose one of the alternate routes shown if it won’t let me use it?
Many times in the past, while en route, a window would pop up and tell me a better route had been found and let me either choose it or ignore it. I’m not talking about that feature. I’m talking about Waze arbitrarily changing my route without notifying me.
I’m hoping you will tell me that customer service is wrong and that it is a bug because I can’t continue to use and support Waze if changing my route without offering me a chance to ignore it is actually a feature you are forcing on me.