Suggestion: Do not dump Wazers completely out of the reporting process because of a mis-tap or error.

Problem solved: Prevents Wazers from having their attempts to help totally aborted due to mistakes, which is discouraging, frustrating, annoying, demoralizing, and may discourage Wazers from submitting future reports.

Discussion:

When a user opens the report feature on a mobile device, they are presented with a collection of icons to choose from. If, because they are driving and trying to pay attention to the road, they happen to miss the target and accidentally tap the space between icons, the report display cancels out. Now they have to restart the process, and by restarting, assuming they are still in motion, the report will now be in the wrong location. This also results in extending the time the driver is interacting with Waze instead of driving.

If a user has the report feature open and is not sure which category to choose from for a specific situation, they will try one of them. If it turns out the category they chose does not work (or if they tapped the wrong one by accident because they are driving or hit a bump or whatever), the natural intuitive action is the tap the “back” button so they can go back one step. However, as above, attempting to go back also completely cancels out the report process. So, as above, if they try again, they are spending even more time interacting with Waze than was necessary, and of course the report will also be in the wrong location.

FIX 1: While in the report flow, do not close the process if the user taps into blank space between icons. Just be patient and let them try again.

FIX 2: While in the report flow, do not close the process if the user taps their “back” button. Instead take them back to the previous screen so they can try to complete their intended action.

MAINTAIN: While in the report flow, if the user clear taps the map display, go ahead and close the process (this is current functionality).