Improving Live Incident Communication
Subject: Suggestion for Improving Live Incident Communication on Waze
Dear Waze Team,
I’d like to suggest an improvement to enhance real-time communication between users when facing accidents, traffic jams, or road hazards. Currently, the comment section for reports is not very practical—it can be confusing, doesn’t receive much visibility, and isn’t as useful as it could be.
A possible solution could be a feature that gathers and highlights comments from users in the affected area, making it easier for drivers ahead to both inform and respond to those approaching the traffic incident. This could create a real-time “news feed” where users share updates on ongoing situations, helping others better understand what’s happening before they reach the area.
Additionally, Waze could leverage its own data—such as GPS speed and traffic flow—to validate user reports and increase reliability. This would not only make Waze an even more valuable source of real-time traffic information but also strengthen its community-driven aspect.
A more intuitive and prominent interface for this kind of interaction could greatly benefit users, helping them make better driving decisions while fostering a more connected and helpful community.
Thank you for considering this idea!
Best regards.
Raphael Oliveira
shared this idea
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theHeatingEngineer
commented
This is an interesting one. On the face of it a good idea but then one has to ask "how is the driver on such a slow traffic road that he has the time to focus on all the necessary input without compromising safety?". Isn't it both the job of Waze to route the driver along less crowded roads; and isn't it in the driver's self-interest to choose less crowded roads?
If the traffic is continuously so bad and the route choices so few that this becomes a sensible suggestion, I suspect that whatever you do, congestion on all routes raises other issues beyond Waze.