Some users are still on old or very old versions of Waze app. This doesn't generally affect them or other users. However, when such users raise URs, the description field in WME for those URs show 'Reported map issue'. This, at the time of writing, also affects automated replies to URs, from Map Team account.

For e.g., see https://www.waze.com/discuss/t/introducing-automatic-replies-for-urs-without-description-enhanced-filtering/397655/122?u=darkestways thread.