Hi, I have no idea if you will read this. I am just a volunteer and have zero connection with Waze staff. I am wondering how you submitted your original suggestion. If you submitted it via the Map Issue feature in the Waze app, then I'm guessing the response you got -- also via the Waze app -- was not from Waze staff at all, but rather from a local volunteer map editor. If this is correct, you can use the app itself to respond, although Waze has made finding the window in which to do less than intuitive. You need to go to the top-level destination-search window, the one with your name at the top, and click on your name. This will bring up a window that includes your "Inbox", where you can find and respond to messages.

If you gave Waze a valid email address, then you would have got notification of the volunteer's response that way also. Waze will discard any reply you make via email, however, within the email would be a link to the Waze Map Editor where you can find the interface volunteer editors use for communication. You can type in a response there too.

Finally, if a volunteer editor (not necessarily the same one who asked you the question) has closed your report, then even if you find the comment in your Waze app's inbox, there will be no way to respond there.

We volunteer map editors are well aware of how frustrating and awkward this communication interface is, but there seems to be very little we can do about it. We feel your pain.