Waze Suggestion Box
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19051 results found
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Implement Zendesk Support Tickets
Waze support should switch over to using Zendesk as their support ticket system rather than email only communication. For the following reasons:
Here’s a simple list of key benefits of using Zendesk as a support ticket system (compared to relying on email alone):
Centralized ticketing system — All support requests are organized into trackable tickets with unique IDs, preventing messages from getting lost or buried in email threads.
Multi-channel support — Handles inquiries from email, chat, social media, phone, and more in one unified dashboard, so agents see the full customer history without switching apps.
Better organization and tracking — Tickets can be prioritized, assigned, tagged, and tracked through to resolution, making it easier to manage high volumes and follow up consistently.
Automation and efficiency — Features like macros, predefined responses, workflows, and AI-powered tools reduce repetitive work, speed up replies, and allow agents to handle more requests effectively.
Improved collaboration — Multiple agents can work on the same ticket, add internal notes, and collaborate seamlessly—ideal for complex issues that email struggles to support.
Self-service options — Includes a knowledge base / help center where users can find answers themselves, deflecting simpler queries and reducing overall ticket volume.
Analytics and insights — Provides reports and dashboards to measure response times, ticket volume, agent performance, and customer satisfaction—data that email alone can't deliver.
Faster response times and higher satisfaction — Structured tools and full context lead to quicker resolutions, fewer escalations, and better customer experiences overall.
Scalability — Easily grows with Waze's user base without the chaos of overflowing inboxes, while reducing operational costs through efficiency gains.
These features would help Waze provide more professional, consistent, and efficient support to its millions of users.
Waze support should switch over to using Zendesk as their support ticket system rather than email only communication. For the following reasons:
Here’s a simple list of key benefits of using Zendesk as a support ticket system (compared to relying on email alone):
Centralized ticketing system — All support requests are organized into trackable tickets with unique IDs, preventing messages from getting lost or buried in email threads.
Multi-channel support — Handles inquiries from email, chat, social media, phone, and more in one unified dashboard, so agents see the full customer history without switching apps.
Better organization and tracking —…
1 vote -
Why don't you show the cross street
Will you make it difficult to communicate with you now when there's an accident alert not only should you show the main street but the cross street fitment in Roseville California goes up very long way and it's very important that we know which direction the accident is and is there gonna be an alert when the accident is cleared You need to figure out a better way to notify us and when I'm trying to fill out the form a truncates so my idea is to fix it so it's useful to people.
1 vote -
Approche des villes
Bonjour
Ce serait idéal si nous avions été avertis à proximité (à 500m) d'une agglomération,
Il arrive souvent que nous devions freiner fort lorsque la vitesse est de 80 à 50 km/h.
merci d'avance pour votre réponse
Cordialement1 vote -
Cancel usage
Your support of the Trump administration and it's fascist tendencies, as well as racist rhetoric is shameful and I will no longer support nor use your platform. I will inform friends and family of your affiliation. I will not forget.
1 vote -
What are the key things to look at when choosing an online platform from Bangladesh?
Hi everyone. I’m from Bangladesh and there are so many international platforms out there that it gets a bit confusing. What are the main points you usually check before deciding which one to use?
0 votes -
Can you add a tank to map icons?
I’d love for a tank to be added as part of the car icon options. To celebrate our military!
1 vote -
Tori Kelly
Would love to have Tori Kelly's voice provide directions and feedback.
1 vote -
Have you thought about making a Biker Waze? Most bikers i know use waze but it could be taylored for then with some tweaks.
Make a biker waze that has add-ons taylored for the bikers needs, for instance a community tab where the biker community can put events going on for those traveling and that's open to the public, even a sos tab for bikers that break down. Bikers will go out of their way to help other bikers. There are a lot more ideas that I have so hit me up and let's make it happen. Something I'd even pay a monthly fee for if done correctly.
1 vote -
Ca
Estimado equipo de Waze,
Por medio de la presente, quisiera sugerir la incorporación de una alerta específica para carriles reversibles, especialmente pensada para países de Centroamérica.
En varias ciudades de la región existen carriles cuyo sentido de circulación cambia según el horario (mañana/tarde/noche), y actualmente Waze no siempre refleja esta condición de forma clara, lo que puede generar confusión, maniobras peligrosas o infracciones involuntarias por parte de los conductores.
La propuesta sería:
- Incluir una alerta de “Carril Reversible” visible en el mapa.
- Permitir definir horarios de cambio de sentido.
- Mostrar advertencias al conductor cuando circule en horarios críticos.
- Opcionalmente, permitir reportes en tiempo real por los usuarios.
Considero que esta funcionalidad mejoraría significativamente la seguridad vial y la precisión de la navegación en la región.
Gracias por tomar en cuenta esta sugerencia.
Atentamente,
Un usuario de WazeEstimado equipo de Waze,
Por medio de la presente, quisiera sugerir la incorporación de una alerta específica para carriles reversibles, especialmente pensada para países de Centroamérica.
En varias ciudades de la región existen carriles cuyo sentido de circulación cambia según el horario (mañana/tarde/noche), y actualmente Waze no siempre refleja esta condición de forma clara, lo que puede generar confusión, maniobras peligrosas o infracciones involuntarias por parte de los conductores.
La propuesta sería:
- Incluir una alerta de “Carril Reversible” visible en el mapa.
- Permitir definir horarios de cambio de sentido.
- Mostrar advertencias al conductor cuando circule en horarios críticos.
- Opcionalmente, permitir…
1 vote -
Smarter, real-time parking assistance with live spot reporting for Waze
Waze should add smarter parking assistance like https://carparkingsmultiplayer.com/, helping drivers easily find and report real-time parking spots.
1 vote -
Carplay
Ios 26.2.1-re frissítettem az iPhone-om és azóta az apple carplay tükrözés az autón vizuálisan nem megfelelő. Bár a rendszer továbbra is jól működik, a probléma az, hogy az új frissítéssel tul kicsik lettek a karakterek és ez nehezíti a számok leolvasását. Hiába van nagy kijelző az autómban a frissítéssel mind a bal also sarokban található érkezés ideje ablak mind a jobb oldalon lévő keresés ikon iszonyúan kicsi lett. Kérdezném, hogy a jövőben várható-e a régebbi nagyobb ikonok használata vagy azokat beallítás szinten újra elérhetővé teszik?
Köszönöm
1 vote -
En route alert volume too loud on Android
The current alert sound and volume makes everyone jump, every time. Why have you made it so piercingly and frighteningly loud?
It wasn't so terrifying before, and worked well, so there was no need to change it.
Seems to be only on Android devices that this happens, and cannot be adjusted within Waze or in the device settings.
Please turn the volume down on the alerts.1 vote -
Waze driving profiles
I am using waze while Driving my car and I am also using waze while driving my motorcycle.
While using my car, I do not use alerts. While driving my motorcycle I am using a lot of alerts because you cannot check your Phone so often.
I think a new feature using different profiles for different vehicles would be very nice for a lot of people1 vote -
Bring back the old apps interface for Speed Cameras
Please change back to the old design when alerting to speed cameras - the new look doesn't have enough of an impact.
1 vote -
Realizar los avisos con más antelación para tener tiempo de reaccionar a los mismos
Realizar las alertas con más antelación para tener más tiempo de reaccionar. Últimamente recibo los avisos muy encima de los hechos
1 vote -
1 vote
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Home and Work addresses not available under favourites when connected through android auto
When I'm connected through android auto and I click favourites, my saved home and work address are not shown. When I open the app on my phone both are visible when selecting favourites. Other favourites are available.
1 vote -
Deep links not working when connected through android auto
I have some Tasker actions for auto navigating to several favourites using deep links. However, when connected to Android auto the deeplinks seem to be ignored and not working. If I manually open a deep link on my phone it does work.
1 vote -
Idioma calles
Las calles salen en el idioma de la región y no es el idioma elegido,no se podría cambiar para que aparecieran en el idioma elegido? Gracias
1 vote -
Jurassic Park Vehicles!!! 🦖
Cruise around in Jurassic Park vehicles. The Jeeps and Explorers are just so iconic. I also wouldn't mind having the option to be a big old T-Rex.
1 vote
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