One thing I should point out is rich text. Email allows it, but not Waze. They may have to bring Waze up to date with email standards or work out a way to screenshot the email and maybe post that screenshot into the UR feed.

Anything we can do to improve Wazer - editor communications should be considered. My success rate in communicating with Wazers is under 20% and far too many URs are closed due to a lack of interaction with the reporter. The number of URs that I typically close based solely on the information provided to us in WME is almost nil.

The biggest asset and tool for a Waze Editor is the ability to effectively communicate with the fleet of Waze drivers to report their observations and experiences.

The Waze reporters and Editors form a unique tool that other traffic apps can't match. I truly hope that Waze will invest time to create a better experience between these groups that give their work freely to make a better product for Waze.

Waze can you review it again? We keep getting replies from people that they "already replied to the email"...

I would like to see email reply BUT as it it not being planned, at a minimum the email that goes to Wazers needs to clearly tell them to NOT reply to the email.
- Since there is nothing saying not to reply by email, Wazers do and those emails do not get rejected at all... they just disappear into a black hole.
- Since Waze doesn't tell Wazers not to reply, editors end up doing it. It just makes our responses, where we have to ask for info such as destination, longer and less likely to be read and responded to.

I'm a big fan of this solution. There are some challenges to the practical execution of this, but I don't see anything insurmountable. It's a shame this is currently not planned, but hopefully the communication rework will help things out.

But before doing all that, I think it would be best to _at the very least_ set up an auto-reply for no-reply@waze.com (I know, ironic) saying that the mail could not be delivered and that the instructions in the original mail should be followed. Many mail clients will just show "Waze Map Editor" instead of the no-reply address. This is something that can be done in a matter of minutes. I'll create a separate suggestion for this to make sure this doesn't get hidden.

Agreeing with Alex: no need for unique email addresses. Simply having the system filter for the UR ID code would be sufficient.

The poor reply rate is frustrating and in big cities, simply having URs sitting around waiting for replies that never come makes it harder to view new URs that yet need an initial message from the local map volunteers.

Something like this would be great, since the reply box frequently fails to load in the app inbox.
I've gotten more than just a few replies to UR's once I've closed them out since I include my email address in the closing comment. All such replies state there was no way to reply in-app.

This appears to be a mistake to me as well. The tools editors are given to communicate to reporters does not give us editors a high enough response rate because most of the time, the reporter never sees our communications. Reporters are often responding directly to the e-mail via an e-mail response, meaning we never receive their response.

Unless there is something really great planned, this seems like a mistake to me. We currently have to include a note in our UR replies specifically instructing people not to try to reply to the email.
The UR ID is already contained within the email sent today, a little bit of filtering by a script looking at the replies to these emails could gain us a valuable communication channel with our users and simplify the work of editors greatly.