Add Contact Option for Map Error Reports
When we as editors edit the map, we have been crippled to the UR lacking details in most cases, but under cartouche, we used to be able to look a user up and ask for more information, or at least provide a way for them to email us by writing some feedback.
That has been missing with papyrus. If this is the way of the future, I'd like to request that if someone wants to be anonymous in the UR, that they can select it from the UR options, but if they'd like to be contacted so we can provide more research to fix their problem, that they can provide their registered email or something.
Granted, we would like to see users populate not only the client, but the editor to provide more complete maps, but there isn't a way to truly turn the ratio any different than what it is. There will always be those involved and active, editing, using the client alike, and then those who just use the client. I have found UR that were from 4 months ago. Granted, I might have missed some time, but lets be honest, we are all human here. Second, I left some open hoping that they'd get interested to update it themselves, and get online to fix it. However, there seems to be that piece missing, some disconnect. Maybe it isn't advertised enough? Maybe they truly don't want to mess with it except the client? It is fine either way, but give some options please.
If we are concerned about privacy, then default to an anonymous report, but at least allow them to provide contact details of some sort, and in my opinion, a radio button or check box to add their registered email or something to the report would be a great deal of help I honestly do believe.
I think that users would enjoy it too, those that are just in it for using the client, when someone reaches out to them and they might think how cool, someone actually cares enough about this to try to fix it. Instead of those reports for not identified being returned more often, it'd be nice to see more solved problems. Please consider, thank you!
This should work both ways - I was given instructions to turn onto streets where turning was forbidden at the time I was driving. The editor responded that "it shows a sign NO THRU TRUCKS". Which is also true, but it's below the sign that said "No Turns 4pm-7pm", and enforced by police cars at each of the three streets in question.
If the reporter can't respond to an inaccurate claim by an editor, the system is rendered effectively useless.
Ah Wah commented
WHY out of sudden ALL my points go blank?
That's great idea!
On top of that, It would be nice to have option. "Report to yourself", to avoid situation, when your report is closed by someone before you get to PC for edit.
Juvescent Joys commented
people could add a mode of contact to the report
waze should provide markup to allow submitter to hide from everyone except trusted editors -- as spam/UCE ought not be the reward (additional cost) of being a good waze neighbor
° Jabber ID (optional resource)
° SIP URI
° GPG key id, or fingerprint
Andrew Dale commented
I think it might also be a good idea if they get a delayed e-mail asking them to click a link to add additional information to their report.
Also, instead of just clicking the generic solved or undetermined. Have the ability to provide feedback to the user that reported it. Such as, they reported a navigation directions error, and when you look at the map you see that their actual driving directions is way off from the nav directions, it's obvious that they have poor gps reception and that they should move their phone so it has a better view of the sky, or maybe they are just going through an area with a lot of tall buildings so their gps reception is messed up. So you put a comment on their report to inform them of what is going on.
For reports that I have posted and fixed and those I posted and closed without fixing, I see some very nicely worded messages encouraging the UR poster to check out the edit and to fix the problem their self if the editor was not able to fix it.
I think the best thing to do is close the UR if you can't figure out how to fix it.
The user gets a message similar to this one:
The map problem you reported on Waze on Aug 7 has been reviewed by bz2012 but wasn't resolved, most likely due to insufficient information or non-exact location.
Solving map problems is done by wazers just like you, who have also become active in updating and improving the Waze map for the benefit of the entire community. You can try to solve the problem you reported by yourself. It's pretty simple and any change you make will affect the quality of navigation for thousands of Wazers in your area, as well as credit you with extra points.
You can access the area which contains the problem you reported on the Waze map editor here (https://www.waze.com/editor/?zoom=5&lat=30.448619&lon=-91.176253).
Check out the video on How to edit the Waze map (http://www.youtube.com/watch?v=HVksbb1Z4SQ), or the Editing Manual (http://www.waze.com/wiki/index.php/Map_Editing_%28new_Editor%29) and visit the Waze forum (http://www.waze.com/forum/viewforum.php?f=10) to interact with experienced map editors.
- All of us @ Waze